Annual sentiment trend
(2020 – 2025)
Hotel Steven Buenaventura
Cra. 4 #442, Buenaventura, Valle del Cauca 
4.17 / 5
406reviewsReviews answered
vs. unanswered
149 answered
257 unanswered
Negative patterns identified
Frequency by year (2020 – 2025)
| Pattern | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|
| Service / customer care | 3 | 3 | 2 | 1 | 5 | 2 |
| Rooms | 2 | 2 | 0 | 1 | 3 | 1 |
| Infrastructure | 1 | 1 | 3 | 1 | 1 | 0 |
| Location / surroundings | 0 | 0 | 1 | 0 | 2 | 0 |
| Beds / mattresses | 0 | 1 | 0 | 1 | 0 | 0 |
| Internet / connectivity | 1 | 0 | 0 | 0 | 1 | 0 |
| Bathroom / plumbing | 0 | 1 | 0 | 1 | 0 | 0 |
| Housekeeping / cleanliness | 1 | 0 | 0 | 1 | 0 | 0 |
| Internal communication | 1 | 0 | 0 | 0 | 0 | 0 |